FAQs

1. How long does it take to process an order?

Orders placed on a business day before 12 PM are shipped the same day. Orders placed after 12 PM are shipped the next business day. The maximum delivery time for shipments is 3 to 5 business days.

2. What are the delivery options?

We ship packages via courier services available in your region.

3. Can I schedule a delivery at a specific time with the courier?

Unfortunately, we cannot influence the delivery time. If the courier cannot find anyone at home, they will contact the recipient by phone or leave a notice. The courier is obliged to make two delivery attempts.

4. Is in-store pickup available at your company headquarters?

We do not offer direct sales or in-store pickup at our company headquarters.

5. How can I change the payment method?

Please contact us via email at: kontakt@movino.com

6. Do I need to register to make a purchase?

You can make purchases without registering, but you will need to re-enter your delivery information for each subsequent order.

7. Is the product available?

Unavailable products will display a notice indicating they are out of stock. If the product is available, no such notice will be present.

8. How can I change or cancel my order?

Please contact our Customer Service Department immediately via email at: kontakt@movino.com. Changes can only be made if the order has not yet been processed.

9. What are the Customer Service Department’'s hours of operation?

Our Customer Service Department is available on business days from 8:00 AM to 4:00 PM.

10. Where can I find proof of purchase?

We send invoices electronically along with an email notification.

11. Why isn'’t my discount code working?

Please ensure that the discount code has been entered correctly. Remember, some discount codes have an expiration date and may only apply to selected products. Feel free to reach out to our Customer Service Team via email at contact@movino.com.

12. Where can I find the return form?

You can download the return form here: Withdrawal Form Template.

13. Why didn’'t I receive an order confirmation email?

Please check your spam, promotions, or any other folders set by your email provider.

14. Why was only one of the two (or more) ordered products delivered?

Sometimes, orders are shipped from different warehouses, which may result in packages being delivered separately. How can you check this? Your shipment confirmation email will include two tracking links if this is the case.

15. What should I do if the delivered product does not match my order?

We strive to ensure all orders are accurately fulfilled. However, if a mistake occurs, please contact our Customer Service Team immediately via email at contact@movino.com.